Pinnacle Trades Privacy Policy
At Pinnacle Trades, accessible from our online platform, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our financial services, including Forex rolling spot, CFD trading, and market analysis.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: Such as your name, date of birth, postal address, email address, telephone number, national identity documents (e.g., passport or ID card) and tax identification numbers, collected during account registration and KYC (Know Your Customer) processes.
- Financial Information: Including bank account details, payment card information, trading history, and investment experience, necessary for processing transactions and assessing suitability for our services.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services, including navigation patterns, pages viewed, and other analytical data.
- Correspondence Data: Information you provide when communicating with us via email, chat, or telephone support.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including facilitating trading activities in Forex, stocks, and indices.
- To process your transactions and manage your account.
- To personalize your experience and deliver relevant content, including market analysis and trading training.
- To improve our website, products, and services based on your feedback and usage patterns.
- To communicate with you regarding your account, services, and promotional offers.
- To ensure compliance with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under applicable data protection laws, including GDPR, you have certain rights regarding your personal data:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request erasure of your data (under certain conditions).
- The right to restrict processing of your data (under certain conditions).
- The right to data portability.
- The right to object to the processing of your data (under certain conditions).
- The right to withdraw consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We advise you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Pinnacle Trades
88, Market Street, #15-06 CapitaSpring,
Singapore, Singapore, 048948